Aisling Hassell is responsible for Airbnb’s customer experience operations globally. She leads a team focused on supporting every element of the guest and host experience on Airbnb. She also heads Airbnb’s Dublin office, its largest base outside of the US.

Prior to joining Airbnb, Aisling was director of global customer experience and web strategy at Sage. She has also held senior customer experience roles at both Vodafone and Symantec in Europe and the United States.